DELIVERY AND RETURNS
DELIVERY
DELIVERY
Orders are despatched within three working days subject to availability. Please allow 3-5 working days for delivery following receipt of despatch notification.
Into The Horse's Eye only delivers within the United Kingdom. Please note Into The Horse's Eye cannot be held responsible for incorrect or missing address details or parcels that have been left in your safe place.
DELIVERY CHARGES
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Delivery is £4.60 for standard tracked delivery on all orders under £40.
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All orders over £40 receive free delivery
RETURNS AND REFUNDS
REPORTING AN INCORRECT OR DAMAGED ITEM
We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect or damaged item. Please email info@intothehorseseye.com and we will do our best to resolve the issue with minimal inconvenience. If your item arrived damaged, please email a photo.
RETURNS AND REFUNDS PROCESS
To start the process of a return or refund please do the following:
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Contact Into The Horse's Eye through email. You will need your order number, this can be found on your order confirmation email.
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If your item arrived damaged, please email the photo.
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If requested by Into The Horse's Eye please post your item back at the address provided to you.
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Into The Horse's Eye aims to complete your refund within 10-14 days of us receiving the package but please note that at times this process can take a little longer.
Please note that unfortunately not every return claim made is legitimate and we need to ensure evidence is provided by customers. This allows us to provide our customers with the best service possible.